Privacy Policy

We are committed to being transparent about how we collect and handle your personal information.

We want you to have the information you need to make informed decisions about how your Personal Data is used and processed. To support this, we use a range of methods to keep you informed in a clear and accessible way.
Where specific details are relevant to you, we will provide them at the appropriate time.
If you have any questions or require clarification about any legally imposed limitations, we're happy to help. You can reach us by email at: info@soundworthlodence.com

Your personal data will only be used for the purposes outlined in this Policy.

We process your personal data for a range of purposes: to provide the website and connect you with third-party trading platforms (the 'Services'); to improve the site; to protect our rights and interests; to support the maintenance and delivery of the Services; to meet regulatory and legal obligations; and to carry out administrative and business activities that facilitate your use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights in relation to your Personal Data:

To exercise your rights, contact us at any time. You can request access to your personal data, ask us to correct or delete it, restrict or stop its use for specific or general purposes, or have it transferred to you or a third party. We're committed to accommodating your requests.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your personal data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of personal data the Company collects about individuals, and how that data is processed, shared with third parties, and secured.
This policy applies to information relating to an identified or identifiable natural person. An identifiable person is one who can be identified directly or through a combination of additional information the Company holds or can reasonably access.
"Processing" refers to any operation involving the use or collection of personal data, including its organisation, structuring, and storage.
Our services are intended for general audiences aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18, and we do not permit such persons to use our services. If we become aware that personal data has been collected from a person under 18, we will delete it promptly.

2. What Personal Data Do We Hold About You?

When you access our services, channels, or website, we collect personal data. This may occur directly — when you provide it to us — or indirectly, through analysis of how you use our services or channels, or via information received from our third-party partners.

You are not required to provide personal information to us. However, if you choose not to, we may be unable to deliver certain services or grant you access to parts of the website.

You are not required to provide us with personal data. However, choosing not to may prevent us from delivering our Services or granting you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal data:

This includes information about your online activity log, traffic data (such as your IP address, access dates and times), language settings, software crash logs, browser type, and device details. This information is non-personal and cannot be used to identify you.
Personal Data we receive from you: any personal data you voluntarily provide when connecting with a third-party online trading platform through us.
Personal information you provide to third-party platforms to facilitate trading: this includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

6. Transfer of Personal Data to Third Parties We may share your personal data with third parties in the following circumstances: With your consent. We may share your personal data with third parties where you have given us explicit permission to do so. Service providers. We may share your personal data with trusted third-party service providers who assist us in operating our platform and delivering our services. These providers are authorised to use your personal data only to the extent necessary to perform services on our behalf. Legal obligations. We may disclose your personal data where required by law, regulation, or lawful request from a government authority or regulatory body. Business transfers. In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the relevant third party as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy. Protection of rights. We may share your personal data where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or respond to a legal claim. In all cases, we take reasonable steps to ensure that third parties handle your personal data in accordance with applicable privacy obligations and with appropriate security measures in place.

We may share your Personal Data with third-party service providers — including hosting and storage providers — for purposes such as infrastructure support and user experience analysis.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, your Personal Data will be provided to those platforms, and its use will be governed by their respective privacy policies. Your Personal Data may be shared with more than one trading platform.
We may share Personal Data with related entities or business partners where doing so supports the enhancement and improvement of our products and services.
Where necessary to protect the rights or assets of third parties, we may disclose Personal Data to regulatory, local, or other official authorities.
We may also share your Personal Data with prospective investors, buyers, or lenders — whether in relation to the Company or any other entity within our group — in connection with a transaction involving the transfer or sale of assets, or as part of any merger, restructuring, consolidation, or bankruptcy proceedings affecting the Company or any other entity within the group.

7. Cookies and Third-Party Services We use cookies and third-party services on our website to help deliver, improve, and personalise your experience. These services may collect certain information about your device and browsing activity, as described in this policy. Third-party providers integrated into our platform may set their own cookies and use data in accordance with their own privacy policies. We have no control over, and are not responsible for, the data practices of these third parties. We encourage you to review the relevant third-party privacy policies before interacting with any such services. By continuing to use our website with cookies enabled, you consent to the use of cookies and third-party services as outlined in this policy. You may manage or disable cookies through your browser settings at any time; however, doing so may affect the functionality of certain features on our website.

We may engage third-party service providers, such as advertisers and analytics companies, to operate on our website. These providers may also use cookies or similar technologies. Cookies are small text files placed on your device when you visit the website. They are used to collect information about your preferences and browsing habits, improve your experience, remember your settings, and tailor the products and services presented to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the website recognise you as a returning user and allow you to resume your session.

Types of Cookies:

We may use them based on their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or for longer periods where permitted by applicable law, regulation, or order.
We may share your information with third-party trading platforms for up to 12 months. Where you consent to continued sharing, we will do so for a further 12 months.
We regularly review the personal data we hold to confirm it is no longer required.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We are committed to protecting your personal data and take reasonable steps to safeguard it from misuse, interference, loss, unauthorised access, modification, and disclosure. While we implement appropriate technical and organisational security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal data. You are responsible for maintaining the confidentiality of any credentials used to access our services. Notify us immediately if you suspect any unauthorised use of your account or breach of security. Where we engage third parties to process personal data on our behalf, we take reasonable steps to ensure those parties maintain appropriate security standards consistent with this policy. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, we will take appropriate action in accordance with our legal obligations, which may include notifying relevant authorities and affected individuals where required.

We have taken appropriate organisational and technical measures to protect your Personal Data, including against accidental or unlawful destruction, loss, or alteration. We cannot guarantee that your Personal Data will remain secure at all times, nor can we accept liability for any indirect, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, but is not limited to, disclosures resulting from transmission errors, unauthorised third-party access, or other causes beyond our control.
Where required by legal or regulatory obligations beyond our control, we may be required to disclose your Personal Data to third parties, including public authorities. In such cases, we have no control over the security measures those third parties apply to your Personal Data.
Transmission of Personal Data over the internet cannot be guaranteed to be completely secure. We cannot ensure the security of Personal Data you transmit to us online.

11. Links to Third Party Websites

Our website may contain links to third-party websites and applications. These are not operated or supervised by the Company, and we are not responsible for how they collect or process Personal Data. This Policy does not apply to any actions taken through those sites or apps.
Before accessing or using any third-party website or application, we recommend reading their privacy policy carefully. We also advise caution when providing any Personal Data to them.

12. Modifications to This Policy We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, we will provide notice through the website or by other appropriate means. Your continued use of our services after any changes take effect constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how we collect, use, and protect your information.

Before visiting any third-party website or app, read their privacy policy carefully. We also recommend exercising caution when sharing personal data with them.

13. Your rights regarding your personal information Depending on your location, you may have certain rights regarding the personal information we hold about you. These rights may include: - The right to access the personal information we hold about you and to receive details about how it is used. - The right to request correction of any inaccurate or incomplete personal information. - The right to request deletion of your personal information, subject to applicable legal and regulatory requirements. - The right to object to or restrict our processing of your personal information in certain circumstances. - The right to data portability, where applicable — meaning you may request that we provide your personal information in a structured, machine-readable format. - The right to withdraw consent at any time where our processing is based on your consent, without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within the timeframes required under applicable law. Please note that some rights are not absolute. In certain circumstances, we may be unable to fulfil a request — for example, where we are required to retain your personal information to comply with a legal obligation or to defend a legal claim. Where we are unable to act on your request, we will explain why. If you are dissatisfied with how we have handled your personal information or responded to your request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

You have the right to request that we verify the accuracy of Personal Data held about you, correct any inaccuracies, and delete any Personal Data we are not required to retain. You may also restrict the types or scope of processing applied to your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the Personal Data you provide to us. To exercise any of these rights, please submit your request by email to the address below.
Access rights
We can verify whether your Personal Data is being processed. If it is, you may access that Personal Data.
We will provide an electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. Where a request would be detrimental to the rights or freedoms of another person, we may refuse or limit our response.
Right to rectification
You have the right to have inaccurate Personal Data corrected. You may also request that incomplete Personal Data be completed, taking into account the purposes for which it is processed.
Right to erasure
This right applies where: (a) the Personal Data is no longer necessary for the purposes for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object to processing based on legitimate interests pursued by us or a third party and those interests do not override your rights; (e) the Personal Data has been unlawfully processed; or (f) the Personal Data must be erased to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.
Right to restriction of processing
If you have concerns about the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or for the establishment, exercise, or defence of legal claims, or to protect the rights of another individual, or for reasons of substantial public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured, commonly used format.
You may request that your Personal Data be transferred directly to another controller where technically feasible. Exercising your right to data portability does not affect your right to erasure. This right must not adversely affect the rights or freedoms of others.
Right to object
You have the right to object at any time to the processing of Personal Data concerning you that is based on legitimate interests pursued by us or a third party, including profiling based on those interests. Where we cannot demonstrate compelling legitimate grounds that override your rights, freedoms, or interests, or where processing is not necessary for the establishment, exercise, or defence of legal claims, we will cease processing.
Regarding direct marketing, you have the right to object at any time to processing of your Personal Data for that purpose.
Right to withdraw consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with a supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may impose limitations on the rights described in this section 13.
We will respond to requests made under section 13 within one month of receipt. Where necessary, and depending on the complexity or volume of requests, this period may be extended by up to two months. We will notify you of any extension within one month of receiving your request, along with the reasons for the delay.
Unless otherwise provided under section 13, information provided in response to your rights under that section will be supplied at no cost. Where requests are manifestly unfounded or excessive, including where they are repetitive, we may charge a reasonable administrative fee or decline to act.
Where we have reasonable doubt about the identity of the person submitting a request, we may ask for additional information to verify identity.